AI Possible Actions Panel — Design Exploration

Context — where this panel appears

TKT-8841 User unable to connect to internal DNS — WIN-AD-01

P2 · Critical Open · 47 min Assigned: Alex Chen

✦ Monica analysis complete

DNS resolution failing on domain controller WIN-AD-01. Root cause: DNS Server service stopped after last night's patch. Recommended fix: Restart DNS Server service + flush client cache.

Variation A — Horizontal Layout

VARIATION A Use in: Full-width ticket detail view · Width: ~760px

Monica suggests Restart DNS Service on WIN-AD-01 94% confidence

Variation B — Vertical

VARIATION B Use in: Right side panel · Width: ~320px

Monica suggests 94%

Restart DNS Service on WIN-AD-01

Fix resolves 3 of 4 reported symptoms.

Choose an action

⚡

Apply Solution

Let Monica execute the fix automatically

›

✉

Notify Requester

Send update email to the end user

›

📋

Update & Log

Document findings and update ticket

›

🛠

Handle Manually

Take over and resolve without AI

Design Analysis

AI Possible Actions Panel · 2 Variations

Horizontal (A)

Full-width header strip. 4 actions in one row. Fast for experienced technicians in scanning mode. Primary CTA draws eye immediately via filled purple style. Use when: wide layout, quick action expected.

Vertical (B)

Side-panel card. Stacked actions with icon + label + description. Each action explains itself — lower training burden. Recommended for new technicians. Use when: side panel, evaluation mode.

Action Hierarchy

1. Apply Solution — Primary AI path 2. Notify Requester — Communication 3. Update & Log — Documentation 4. Handle Manually — Override (de-emphasized) Override intentionally muted to prevent accidental AI bypass.

Design Decisions

• "Monica suggests" chip = AI attribution • 94% confidence badge = explicit trust signal • Purple = Monica/AI brand consistency • Vertical descriptions = self-documenting UI • Handle Manually always available (never hidden)

Dimension

Variation A

Variation B

Width

~760px

~320px

Height

~148px

auto (~340px)

Placement

Full-width header

Right side panel

User mode

Scanning / fast

Evaluating / careful

Info density

Low (labels only)

High (+ descriptions)

Best for

Senior techs

All skill levels